For most subscription-based software products (CRM, marketing automation, analytics tools), we offer a 14-day money-back guarantee from the date of first payment. Contact us within 14 days for a full refund.
Custom software development, IT consulting, CCTV installation, and digital transformation projects are generally non-refundable once work has commenced. However:
Cancel anytime via billing@lynxtechmedia.com. Cancellations take effect at end of current billing period. No refunds for partial months.
| Subscription Type | Cancellation Notice | Refund Eligibility |
|---|---|---|
| Monthly | Any time before renewal | No partial refunds |
| Annual (prepaid) | 30 days before renewal | Pro-rated refund minus admin fee |
| Enterprise contract | Per signed agreement | Per contract terms |
Physical products have a 7-day return window for unopened, unused items. Return shipping your responsibility. Opened or installed hardware is non-refundable unless defective under warranty.
Email refunds@lynxtechmedia.com with invoice number and reason. Processed within 5-7 business days. Approved refunds issued within 10 business days to original payment method.
Last Updated: May 15, 2026